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Leaving feedback and making a complaint

How to get help and provide feedback

We welcome your feedback so that we can continue to improve the Accreditation Scheme, and help with any difficulties you may encounter.  

You can contact us by email at devofficer@nimc.co.uk or call on 028 9055 0215.

Guidance documents

For initial Accreditation advice and guidance we have developed Accreditation guidance documents and support materials which should be read alongside the published Accreditation Standard (2011).  All of these documents are available here

Expert Accreditation advice

If you have read the Standard and supporting Accreditation guidance and need expert advice and support you can contact the Development Officer (Collections and Museums), who provides Accreditation advice in your local area. Tel: 02890550215 and Email: devofficer@nimc.co.uk

Expert Accreditation advice is available for:

- organisations wishing to complete an eligibility questionnaire

- museums working towards Accreditation

- new applicants and returning participants

- provisionally Accredited museums

- museums which may require a significant change review

- potential and existing Museum Mentors and Museums seeking a Mentor

Technical queries

For technical queries regarding the use of the online application and returns form please email enquiries@artscouncil.org.uk or call the central Enquiries team at Arts Council England (a UK Accreditation partner) on 0845 300 620.

If you are unable to access the online form and wish to submit in alternative formats please email accreditation@artscouncil.org.uk or call the central Enquiries team at Arts Council England (a UK Accreditation partner) on 0845 3006200.

Central Accreditation team

The UK Accreditation Scheme is managed by a partnership with Arts Council England (ACE), the Welsh Government, Museums Galleries Scotland (MGS) and the Northern Ireland Museums Council (NIMC).

For Accreditation support regarding process, timescales, invitations and returns please email accreditation@artscouncil.org.uk or call the central Enquiries team at Arts Council England on 0845 300 6200. 

Making a complaint

If you wish to make a complaint about how we have treated you or your application you can find details on how to make a complaint in our complaints procedure. This section explains the formal procedure for dealing with complaints, and the sorts of things people can make a formal complaint about. This will be handled by the relevant UK Accreditation delivery partner for the scheme in your country.

Read the guidance for Making a Complaint

To share your concerns or complaints with us please contact the relevant UK delivery partner for your area. Contact details are in the ‘Getting in touch’ section at the end of the complaints procedure document.